Shipping Policy
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Time
|
Country
|
Shipping Carrier
|
Processing Time
|
Shipping Time
|
|
UNITED STATES
|
UPS, DHL
|
1-2 Business Days
|
5~7Business Days
|
|
CANADA
|
UPS, DHL
|
1-2 Business Days
|
7~9Business Days
|
|
GERMANY
|
UPS, DHL
|
1-2 Business Days
|
12~15Business Days
|
|
UNITED KINGDOM
|
UPS, DHL
|
1-2 Business Days
|
12~15Business Days
|
|
SPAIN
|
UPS, DHL
|
1-2 Business Days
|
12~15Business Days
|
|
ITALY
|
UPS, DHL
|
1-2 Business Days
|
12~15Business Days
|
|
FRANCE
|
UPS, DHL
|
1-2 Business Days
|
12~15Business Days
|
|
SWEDEN
|
UPS, DHL
|
1-2 Business Days
|
12~15Business Days
|
|
RUSSIA
|
UPS, DHL
|
1-2 Business Days
|
30~38Business Days
|
|
BRAZIL
|
UPS, DHL
|
1-2 Business Days
|
12~15Business Days
|
|
MEXICO
|
UPS, DHL
|
1-2 Business Days
|
12~15Business Days
|
|
Dubai
|
UPS, DHL
|
1-2 Business Days
|
11-14Business Days
|
3. Shipping Cost
For All Orders
| Country | Expedite Shipping |
| UNITED STATES | $0 |
| CANADA | $0 |
SMD01, SMD02
|
Country
|
Expedite Shipping(USD)
|
|
GERMANY
|
$38
|
|
UNITED KINGDOM
|
$47.5
|
|
SPAIN
|
$50.9
|
|
ITALY
|
$51.2
|
|
FRANCE
|
$50.6
|
|
SWEDEN
|
$54.6
|
|
RUSSIA
|
$8.6
|
|
BRAZIL
|
$62.65
|
|
MEXICO
|
$42.54
|
|
Dubai
|
$34
|
SMDC01
|
Country
|
Expedite Shipping(USD)
|
|
GERMANY
|
$22
|
|
UNITED KINGDOM
|
$35
|
|
SPAIN
|
$37.2
|
|
ITALY
|
$37.6
|
|
FRANCE
|
$36.8
|
|
SWEDEN
|
$41
|
|
RUSSIA
|
$6.65
|
|
BRAZIL
|
$62.51
|
|
MEXICO
|
$33.54
|
|
Dubai
|
$27
|
MD3040,6450
|
Country
|
Expedite Shipping（USD）
|
|
GERMANY
|
$38
|
|
UNITED KINGDOM
|
$44
|
|
SPAIN
|
$50.9
|
|
ITALY
|
$51.2
|
|
FRANCE
|
$50.6
|
|
SWEDEN
|
$54.6
|
|
RUSSIA
|
$8
|
|
BRAZIL
|
$84.65
|
|
MEXICO
|
$39.54
|
|
Dubai
|
$34
|
SUFFLA Backpack and Headphone
| Country | Expedite Shipping（USD） |
| GERMANY | $22 |
| UNITED KINGDOM | $30 |
| SPAIN | $23.5 |
| ITALY | $24 |
| FRANCE | $23 |
| SWEDEN | $27.40 |
| RUSSIA | $6.05 |
| BRAZIL | $51.28 |
| MEXICO | $29.41 |
| Dubai | $27.00 |
SUFFLA Triangle Shovel, Underwater Pinpointer 780 Metal Detector, SUFFLA Stainless Steel Shovel
| Country | Expedite Shipping（USD） |
| GERMANY | $22 |
| UNITED KINGDOM | $25.00 |
| SPAIN | $23.50 |
| ITALY | $24.00 |
| FRANCE | $23.00 |
| SWEDEN | $27.40 |
| RUSSIA | $4.70 |
| BRAZIL | $40.00 |
| MEXICO | $26.00 |
| Dubai | $27.00 |
SUFFLA 2PCS Battery for Metal Detector
| Country | Expedite Shipping（USD） |
| GERMANY | $22.00 |
| UNITED KINGDOM | $25.00 |
| SPAIN | $23.50 |
| ITALY | $24.00 |
| FRANCE | $23.00 |
| SWEDEN | $27.40 |
| RUSSIA | $4.70 |
| BRAZIL | $40.00 |
| MEXICO | $26.00 |
| Dubai | $27.00 |
SUFFLA Metal Detector Black Carry-bag
| Country | Expedite Shipping（USD） |
| GERMANY | $22 |
| UNITED KINGDOM | $25 |
| SPAIN | $23.5 |
| ITALY | $24 |
| FRANCE | $23 |
| SWEDEN | $27.4 |
| RUSSIA | $4.7 |
| BRAZIL | $40 |
| MEXICO | $26 |
| Dubai | $27 |
4. Delivery Terms
4.1 Estimated Transit time Internationally
We are able to offer a more specific estimate when you are choosing your shipping method at checkout.
If your country is not listed, please feel free to contact us at support@suffla.com
4.2 Dispatch Time
Orders are usually dispatched within 1-2 business days of payment of order. Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.3 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4.4 P.O. Box Shipping
We are unable to offer couriers services to these locations. Please leave a detailed shipping address.
4.5 Military Address Shipping
We are unable to offer couriers services to these locations.
4.6 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation. If delivery time exceeds 60 days after the order date, we will either resend the item at no charge to you, or provide you a full refund with a written request.
4.7 Delivery Failed
If the package(s) arrived at your local post office and you didn't pick up it timely and caused a sending-back, the losses will be bear by the receiver.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, please get in touch with our support team with next steps in 7 days after receiving the package. Please offer an unboxing video to prove the damage if needed.
7.Self-pickup
7.1 Leave your pickup request and your local FedEx/UPS station address when you purchase your item, please send us a message on the shopping cart, online customer service, or by email.
7.2 You can pick up the goods at FedEx (UPS) location, but you need to follow the Tracking Status, pay attention to the status of the goods and contact FedEx/UPS station to arrange pickup.
7.3 It is best to pick up the package at the FedEx (UPS) station within 3 days when its arrival. If the package was not picked up on time and was returned, then you will need to bear the return shipping and re-shelving fees totaling $99.
8. Customer service
For all customer service inquiries, please email us at support@suffla.com