PRODUCT SECTION
1.DOES SUFFLA METAL DETECTOR DETECT GOLD, COOPER , ALL METALS?
Yes, SUFFLA Metal detector can detect gold ,cooper, all metals.
2. I AM A BEGINNER, CAN I BUY SUFFLA METAL DETECTOR?
Yes, SUFFLA has metal detectors for beginners and we have specific USER MANUAL including the assemble steps, functions introduction to help customers especially beginners to learn how to use the metal detector easily.
BEFORE SALE SEXTION
1.DO YOU SHIP INTERATIONALLY?
Yes, we ship to United States, Canada ,Germany, Great Britain, Spain, Italy, France, Sweden, Netherlands, Russia, Brazil, Mexico.
2.WHAT PAYMENT METHODS DOES SUFFLA ACCEPT?
We accept all major credit cards (Visa, Mastercard, American Express, JCB, and Discover), as well as Apple Pay, Google Pay&PayPal.
3.HOW LONG DOES IT TYPICALLY TAKE TO RECEIVE MY SUFFLA METAL DETECTOR?
SUFFLA offers Standard Shipping to United States, Canada ,Germany, Great Britain, Spain, Italy, France, Sweden, Netherlands, Russia, Brazil, Mexico in the world. This method of shipping typically takes 4-20 business days to arrive, It depends on the country of destination, with specific reference to our shipping policy.
4.CAN I HAVE MY ORDER SENT TO MULTIPLE ADDRESSES?
We do not currently support the ability to ship frames within one order to multiple unique addresses. In order to ship to different addresses, you must place a different order for each address. If you’ve already placed an order, get in touch with our support team: support@suffla.com, with the address details, and we’ll do our best to help.
AFTER SALE SECTION
1.HOW CAN I TRACK MY ORDER?
Your packaging ships shortly after you place your order and will arrive in 4-20 business days, It depends on the country of destination, with specific reference to our shipping policy. You can find a tracking number for the shipment in your original Order Confirmation email. And you may get in touch with our support team: support@suffla.com, with your order number if you have any question about the shipping.
2.WHAT’S MY ORDER SHIP FROM?
Part of our package is sent from China, and the other part is sent from Hong Kong
3.WHAT SHOULD I DO IF MY PACKAGE'S TRACKING INFORMAION HASN'T BEEN UPDATED FOR A FEW DAYS NOW?
Information may not be updated before the package arrives at the logistics facility.
There are a few reasons why the tracking information for your package hasn't been updated for a while:
(1) The package might still be en route from one facility to another.This can happen during periods when high amounts of traffic occur (such as holidays) when there are extreme weather conditions or some part of the delivery chain is holding a strike, etc.
Check if any of these conditions apply in your case or contact us at support@suffla.com and we can check if any additional information is available.
(2)Your package is being delayed at customs.If your tracking information shows that the package has entered your country, but doesn't provide any additional information after that, your package could just be delayed at customs. This is a common occurrence during the holiday season when there is an increase in sent packages.
Please wait up to 48 hours and if there is no new information displayed after that, contact your country's customs office or our support team at support@suffla.com and we will submit an enquiry with the delivery courier.
(3) Your destination doesn't have a tracking system in place.Some smaller or rural post offices don't have a tracking system available or don't input the data on the packages they handle or receive. if you think this might apply to your package, please wait between 3 - 5 days before checking again.
3. HOW DO I GET MY METAL DETECTOR FOR WARRANTY?
Warranties are covered by the manufacturer and can be registered on line. Please click the following Hyperlinks to start your Registration.
Click here to start SUFFLA Product Registration